The after-sales service department has a team of engineers with excellent technology and rich experience, mainly aiming at the point inspection system and the precise analyzer system of our company, providing customers with 7×24 hours of telephone /remote service, on-site service and product maintenance services during the warranty period.
7×24 hours of telephone /remote service
Providing 1 to 1 after-sales engineer docking services, which including: telephone, remote assistance, E-mail, technical advice, etc., solve your problems with 7×24 hours. General issues can be answered by telephone guidance, and the response time is no more than 2 hours;
Our company has a fixed spare parts warehouse, which can guarantee timely hardware repair. The return and maintenance time generally does not exceed 5 working days.
When the telephone/remote service fail to fix the problem or some key and important faults occur, we would send technical engineer on site in 72 hours.
After-sell service: +86-0371-67990708