Maintenance service is responsible for maintaining and ensuring the high reliability of the whole system，meanwhile continuously optimizing the utilization of the system resource to improve the quality level of the whole system.
The target of maintenance service is to ensure the equipment safety and informational management system operate normally and efficiently, to provide users equipment operation monitoring and fault diagnosis report based on objective data, to coordinate inner operation among business application systems, to improve the service quality with improving the communication between informational network system department and business department.
Maintenance service include operation maintenance and security service for host devices, operation system, database and storage equipment that relate to information system to ensure system operation normally, reduce overall management cost and improve overall service level of the informational network system, meanwhile providing overall construction planning and advice base on daily maintenance data and record, to strongly ensure users’ informatization development. The regular or irregular inspection ensure system equipment runs safely, fault diagnosis and analysis ensure users’ equipment runs safely and efficiently and provide effective guarantee for the safe production of enterprises.
service response in 2hours
↵24 hours service
↵On-site service in 48hours
↵Service support whole year
EXPERT has established a professional maintenance team with team members who are qualified with years of operation and maintenance service experience since 2018. The team provides customers professional and standardized maintenance service，pay attention to customer needs and focus on user experience and expectation to improve customer satisfactions.
Hotline service (5*8 hours)
↵On-site service (5*8 hours)
Overtime service (Beyond 5*8hours）
System standard process, make service more safe and efficient